Download MyFrame on the App StoreDownload MyFrame on the App StoreProduction, delivery and tracking across Brazil
Every piece is printed, framed and mounted on demand, one at a time, by the MyFrame studio's production partners. Because nothing is made in advance, please allow an estimated 7–10 business days from order confirmation for delivery. You can follow the current stage of your order — queued, printing, framing and shipped — in My Purchases.
Shipping is calculated at checkout from your delivery state and the size and weight of your order. The exact amount appears in your order summary before you pay, so there are no surprises later. All prices are in Brazilian reais (R$).
MyFrame currently delivers anywhere in Brazil — all 26 states plus the Federal District. Enter your delivery address at checkout with your CEP and state; if your state isn't listed, we can't ship there yet. We don't ship internationally at this time.
Paper prints travel in a box frame with glass and canvas prints in a filete (floating) frame, both packed in custom-made protective packaging with reinforced corners, foam cushioning and a moisture barrier, and labelled fragile. Your numbered certificate of authenticity, with its NFC tag, is included in the same package and issued in the owner's name.
When your order ships, we'll email you a confirmation. You can follow every order under My Purchases: once it's on its way we show the carrier, the tracking number and a link to track the package. Tracking updates come from the carrier and can take 24–48 hours to appear.
If your order hasn't arrived within the estimated window, email info@myframe.gallery with your order number and we'll look into it with the carrier. If tracking shows delivered but you haven't received it, please check with your building, neighbours and the local post office before getting in touch — we'll still help from there.
Shipping questions? Email info@myframe.gallery