How we collect, use, and protect your data
Last updated: June 20, 2026
When you create an account with MyFrame, we collect your name, email address, and billing information necessary to process transactions. We also collect profile information such as your avatar and preferences. When you browse our marketplace, we automatically collect certain technical information including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
We use your information to process and fulfill your orders, communicate with you about your purchases and account, personalize your browsing experience, improve our marketplace, and comply with legal obligations. With your consent, we may send you marketing communications about new artworks and featured artists.
We do not sell your personal information to third parties. We share your information with trusted service providers who help us operate our platform, including payment processors (Stripe), shipping carriers, and print fulfillment partners. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, encrypted storage for sensitive information, and regular security audits. We comply with PCI DSS requirements for payment card processing. Despite these measures, no method of electronic storage or transmission is 100% secure.
You have the right to access, correct, or delete your personal information at any time through your account settings. You may export your data, update communication preferences, or request account deletion by contacting our support team. We will respond to your request within 30 days as required by applicable law.
We use essential cookies required for the functionality of our marketplace, analytics cookies to understand how you interact with our platform, and preference cookies to remember your settings. You can control cookie preferences through your browser settings, though disabling certain cookies may affect your experience.
For questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer at info@myframe.gallery. We are committed to resolving any concerns promptly and transparently.